Market Support Specialist
von: Cryptonow
Cryptonow Austria is a core subsidiary of the Cryptonow Group, specializing in regulated digital asset services across Austria, Switzerland, and the broader European market. Cryptonow Austria operates as a financial institute and is currently in active licensing proceedings overseen by the FMA (Financial Market Authority), ensuring compliance with the highest EU regulatory standards. The company maintains strict compliance standards to safeguard client interests, ensure operational integrity, and uphold the highest levels of financial governance.
As we continue to expand our Customer Care operations across Switzerland and the EU, we are looking for a Customer Care Specialist with strong communication skills, a service-oriented mindset, and the ability to support customers across multiple markets and languages.
You will actively contribute to how we support our customers — from individual gift card users to crypto investors — across CH and EU markets. You will work closely with internal teams such as Product, Compliance, Operations, and Engineering, handle complex customer cases, and help improve service processes and documentation.
Provide high-quality Customer Care via email, live chat, and phone for customers in Switzerland and the EU
Support customers with topics such as onboarding and account verification, crypto transactions and brokerage-related questions, and gift card usage and activation
Handle complex or escalated customer inquiries and collaborate closely with Compliance, Product, Operations, and Tech teams
Contribute to improving Help Center content, internal documentation, and AI chatbot training
Identify recurring customer issues and help improve support flows, tooling, and automation
3+ years of experience in Customer Care, Customer Support, or Customer Operations, ideally in fintech, e-commerce, retail, or a regulated environment
~ Excellent written and spoken communication skills in English
~ Very good to negotiation-level German skills
~ French or Italian: fluent
~ Experience working with support platforms such as Intercom, Zendesk, or similar tools
~ Comfortable handling sensitive topics such as compliance, verification, or customer complaints
~ The opportunity to shape the future of our support operations, including the use of AI and automation tools
Access to industry-leading customer support software tools to support your work.
If you are a dedicated customer support professional and are excited about the opportunity to support our team, we would love to hear from you.
As we continue to expand our Customer Care operations across Switzerland and the EU, we are looking for a Customer Care Specialist with strong communication skills, a service-oriented mindset, and the ability to support customers across multiple markets and languages.
You will actively contribute to how we support our customers — from individual gift card users to crypto investors — across CH and EU markets. You will work closely with internal teams such as Product, Compliance, Operations, and Engineering, handle complex customer cases, and help improve service processes and documentation.
Provide high-quality Customer Care via email, live chat, and phone for customers in Switzerland and the EU
Support customers with topics such as onboarding and account verification, crypto transactions and brokerage-related questions, and gift card usage and activation
Handle complex or escalated customer inquiries and collaborate closely with Compliance, Product, Operations, and Tech teams
Contribute to improving Help Center content, internal documentation, and AI chatbot training
Identify recurring customer issues and help improve support flows, tooling, and automation
3+ years of experience in Customer Care, Customer Support, or Customer Operations, ideally in fintech, e-commerce, retail, or a regulated environment
~ Excellent written and spoken communication skills in English
~ Very good to negotiation-level German skills
~ French or Italian: fluent
~ Experience working with support platforms such as Intercom, Zendesk, or similar tools
~ Comfortable handling sensitive topics such as compliance, verification, or customer complaints
~ The opportunity to shape the future of our support operations, including the use of AI and automation tools
Access to industry-leading customer support software tools to support your work.
If you are a dedicated customer support professional and are excited about the opportunity to support our team, we would love to hear from you.
